The Dakota Watch Company Promise:
Your Dakota and Berenger watch movement is guaranteed for five years from the date of purchase to keep accurate time as determined by the manufacturer. Our lines of Q3 and REQ wrist watches come with a 5 year warranty. Our line of Q&Q timepieces come with a two year warranty. All other brands are guaranteed for one full year, unless specified.
Watches receive the first battery replacement FREE when returned to any of the store locations with the original receipt and warranty.<*Please note that first battery replacement free only applies to watches purchased on this website or at any Dakota Watch Company owned store location.*
The external parts of your watch such as the case, band, crystal, stem & crown are not covered under this warranty. There will be moderate charges for the repair of these external parts.
The warranty is void for any watch returned rusted (if not specified to be water resistant), damaged, tampered with, or otherwise abused.
In the event of a defect, for warranty repair after 30 days of purchase, return your watch with the sales receipt to the nearest Dakota Watch Company store location to be sent for warranty repair. If this is not possible, send the watch and a copy of the sales receipt with a check or money order for $9.95 for domestic orders OR $19.95 USD for international orders, to cover handling to the address below. The check or money order should be made payable to Dakota Watch Company. In the event that parts are no longer available, the company reserves the right to substitute a "like" replacement at our discretion.
If you have purchased your watch from one of our Dakota Watch Company store locations OR the Dakota Watch Company web site, a refund or exchange is offered within 30 days of purchase. If you purchased your watch from another retailer, please return it to the original place of purchase. We serve as an authorized repair center ONLY for those watches not purchased on the Dakota Watch Company website, or from a Dakota Watch Company owned store location.
The Dakota Watch Company
Attn: Customer Service
10179 Commerce Park Drive
Cincinnati, OH 45246