Items returned or for a refund or exchange must be in new condition and sent to:
Dakota Watch Company
Attn: Web Order Returns
10179 Commerce Park Drive
Cincinnati, Oh. 45246
Items returned or exchanged must be accompanied by the original sales receipt within 30 days from the purchase date. After 30 days of the purchase date, an exchange or repair will be offered depending on the condition of the watch and at the discretion of the company. Merchandise returned purchased on a credit card will be credited against the same charge account. Shipping is not refunded unless the item is defective.
1) Items that have been personalized
2) Items that have been custom fit for the customer
3) Items that have been discontinued/clearance
**We personally guarantee the internal mechanism of all watches sold against manufacturer's defects. Our Dakota and Berenger watches are guaranteed for five years (unless otherwise noted). Watches returned under our warranty will be repaired by our service technicians at no charge to our customer. External parts such as crystals, cases, stems and bands are not covered under this warranty unless found to have a manufacturer's defect. Watches found to be misused after further inspection at the discretion of the Company, are not covered under the new watch warranty.
Dakota Watch Company is committed to respecting and protecting your privacy. We do not trade or sell personal information to third parties. The personal information that we do collect (such as name, age, gender and email address) are for internal purposes only. User information allows us to accurately process orders, provide customer service and improve our website to better suit your needs.
www.dakotawatch.com uses a secure server to ensure that all transactions made on our site are safe. Transactions are encrypted with a Secure Socket Layer, which is the latest technology in website safety.